Email Whitelist

Hotmail

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails. Entering the email contact in the address book or contacts no longer whitelists the sender. To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. Mark the sender as safe.
2. Manually add the sender to your safe list.

To mark the sender as safe

1. Check your Hotmail Junk folder if you do not see the email from us in your Inbox.
2. If you see the email from us, click to open it, and then click on the Mark as safe link within the message.

To manually add the sender to your safe list

1. Click "Options" in the upper right corner of your Hotmail screen.
2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders".
3. Click the link "Safe senders".
4. Enter the email address to add to your Safe Senders list, for example: hello@saritak.co.uk.
5. Click "Add to list".

Yahoo!

If you're not receiving email you are expecting, there are two things you can do:

1. Use the "Not Spam" button in your Bulk folder.
2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

To report as "Not Spam"

1. Check your Yahoo! Bulk folder.
2. If you see the email from us, highlight it and click "Not Spam".
3. This does not guarantee that your mail will be delivered in the future, but it does help.

To create a filter

1. Click "Options" in the top right navigation bar and select "Mail Options" from the list that drops down.
2. Choose "Filters" located on the left side of the page.
3. Click the "Add" button on the Filters page.
4. Choose the field you want to match in the incoming message, the criterion by which you want a match to be made, and enter the text string to compare.
5. Finally, choose the destination folder to which you would like the message delivered.

Apple Mail

If my email has made it's way into your Junk folder, there are two things you can do to prevent this happening again:

• Use the "Not Junk" button in your Junk folder.
• Create a filter to automatically send emails containing certain parameters into your Inbox.

To report as "Not Junk"

1. Check your Apple Mail "Junk" folder.
2. If you see the email from us, select it and click on the "Not Junk" button at the top right of the message.

To create a filter

1. Click on "Mail" and then "Preferences...".
2. Select "Rules" and then click the "Add Rule" button.
3. Give your new rule a description and then select the appropriate parameters, for example "From" "Contains" "hello@saritak.co.uk".
4. Ensure that "Move Message" appears in the bottom left dropdown menu, and then select "Inbox" in the bottom right dropdown menu.
5. Click "OK" and then click "Apply" in the resulting popup message.

Outlook 2003-2010

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

• Change their automatic download settings
• Add sender to your address book
• Add your email or domain to their approved sender list

To change your settings

1. Right click on a non-displaying image in an HTML email.
2. Choose "Change automatic download settings" option.
3. When the popup comes up, uncheck the first box in the list that says "don't download pictures or other HTML content automatically.
4. Click "OK"

To add a sender to your address book

1. Open the email.
2. Right click on the from address.
3. Choose "Add to contacts" option.

To add a domain to the safe sender list

1. Right click on a non-displaying image in an HTML email.
2. Choose "Add the domain to the safe sender list" option.